This is an issue with your payment method being used on your Apple ID or Google account. 

On an iPhone

Please go to Settings > [your name] > Payment & Shipping and double check your payment settings. 

Here's a helpful Apple article with more information on this:

On an Android phone

  1. On your computer, go to your Google Play account.

  2. Click Edit payment methods. You will go to your account.

  3. On the left, click Payment methods.

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