Did the back up process start failing recently for you? If you get an error in the Back Up screen or your backups get stuck and never end, please know that this is an issue on our end, and we're working on a fix.

This is happening because the app is having a problem when backing up snippets that were recorded in high quality or that are longer than six seconds to our servers.

Thanks for your patience, and sorry for the inconvenience!

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