# Help Center

> Advice and answers from the 1 Second Everyday Team

## Using 1SE

- [How to Move to a New Phone](http://help.1se.co/en/articles/3386743-how-to-move-to-a-new-phone.md): Transferring your 1SE projects to a new device
- [How to Use a Freestyle Collab Project](http://help.1se.co/en/articles/4659036-how-to-use-a-freestyle-collab-project.md): Collaborate on a project with friends and family.
- [How to Restore from a 1SE Backup](http://help.1se.co/en/articles/4615165-how-to-restore-from-a-1se-backup.md): How to move your 1SE data to a new device
- [How to Create a Project](http://help.1se.co/en/articles/4707548-how-to-create-a-project.md): Add as many projects as you want with Pro!
- [How to Create a Snippet](http://help.1se.co/en/articles/4706046-how-to-create-a-snippet.md): Select your first second in 1SE.
- [How to Use the 1SE Camera](http://help.1se.co/en/articles/4691094-how-to-use-the-1se-camera.md): How to quickly record videos from within the 1SE app.
- [How to Change the Volume of Snippets](http://help.1se.co/en/articles/4618689-how-to-change-the-volume-of-snippets.md): Can I mute my videos?
- [How to Create Longer Snippets](http://help.1se.co/en/articles/4615210-how-to-create-longer-snippets.md): Creating clips longer than 1.5 seconds in 1SE
- [How To Create a Vertical Mash](http://help.1se.co/en/articles/4685981-how-to-create-a-vertical-mash.md): Create beautiful portrait videos
- [How to Manage a Snippet](http://help.1se.co/en/articles/3976786-how-to-manage-a-snippet.md): Replace, copy, edit, change the caption, make private, or delete a second? This has it all.
- [How to Adjust the Brightness of Snippets](http://help.1se.co/en/articles/3412942-how-to-adjust-the-brightness-of-snippets.md): Adjust brightness
- [How To Rotate and Flip a Snippet](http://help.1se.co/en/articles/5083875-how-to-rotate-and-flip-a-snippet.md): Learn how to rotate and flip your snippets in 1SE
- [How To Share a Snippet](http://help.1se.co/en/articles/4060941-how-to-share-a-snippet.md): Sharing a single snippet
- [How to Use a Journal Project](http://help.1se.co/en/articles/3404102-how-to-use-a-journal-project.md): Just starting 1SE? Here's a quick intro to the Journal project
- [How to Add a Title to Your Snippets](http://help.1se.co/en/articles/3417468-how-to-add-a-title-to-your-snippets.md): Learn how to add a caption to your videos
- [How to Use a Freestyle Project](http://help.1se.co/en/articles/3404316-how-to-use-a-freestyle-project.md): Need a couple more seconds in a day? Freestyle might be your answer.
- [How to Edit & Delete Any Project](http://help.1se.co/en/articles/4662154-how-to-edit-delete-any-project.md): Quickly edit or remove your 1SE projects.
- [How to Choose the Dates to Mash](http://help.1se.co/en/articles/3703781-how-to-choose-the-dates-to-mash.md): How to make a video with your 1SE snippets.
- [How to Create a Mashed Video](http://help.1se.co/en/articles/3706409-how-to-create-a-mashed-video.md): Preview your mash anytime.
- [How to Add Music](http://help.1se.co/en/articles/4666407-how-to-add-music.md): Add background music to your mashes
- [How to Save a Mash](http://help.1se.co/en/articles/4617517-how-to-save-a-mash.md): Export video compilations to your camera roll
- [How to Share a Mash](http://help.1se.co/en/articles/4643023-how-to-share-a-mash.md): Share your 1SE Video Compilation
- [How to Remove Branding from Mashes](http://help.1se.co/en/articles/4662208-how-to-remove-branding-from-mashes.md): Get rid of the 1SE watermark and end-screen on your videos.
- [How To Make a Snippet Private](http://help.1se.co/en/articles/4707585-how-to-make-a-snippet-private.md): Mark a snippet as private
- [How to Reorder Snippets in a Day](http://help.1se.co/en/articles/4743282-how-to-reorder-snippets-in-a-day.md): Easily switch the order of snippets in Journal projects.
- [How to Send a Large Video](http://help.1se.co/en/articles/4646996-how-to-send-a-large-video.md): Trying to email your 1SE video or send it to another device? Here's how to do it.
- [How to Remove the Dates from your Mashed Video](http://help.1se.co/en/articles/4662262-how-to-remove-the-dates-from-your-mashed-video.md): Remove the date stamps from your mashes
- [How to Create Journal Entries](http://help.1se.co/en/articles/4613691-how-to-create-journal-entries.md): Document your life's story in written form.
- [How to Export Journal Entries](http://help.1se.co/en/articles/3422076-how-to-export-journal-entries.md): Exporting your journal entries
- [How to Log Out from Your 1SE Account](http://help.1se.co/en/articles/3425265-how-to-log-out-from-your-1se-account.md): Sign in and out from your 1SE account
- [How to Enable Daily Reminders](http://help.1se.co/en/articles/4704334-how-to-enable-daily-reminders.md): Enable 1SE notifications
- [How to Speed Up Your Mash](http://help.1se.co/en/articles/8200716-how-to-speed-up-your-mash.md): Speed up your video up to 6x
- [How to Add Your Music](http://help.1se.co/en/articles/4669226-how-to-add-your-music.md): Add YOUR music to your mashes on the iOS app
- [How To Change Orientation Of Snippets](http://help.1se.co/en/articles/4682340-how-to-change-orientation-of-snippets.md): Set 1SE snippets to be shown vertically or horizontally on your project.
- [How to Set Up the 1SE Widget](http://help.1se.co/en/articles/4727581-how-to-set-up-the-1se-widget.md): Add the 1SE widget to your screen.
- [Quick Start Guide for 1 Second Everyday on iOS](http://help.1se.co/en/articles/10290563-quick-start-guide-for-1-second-everyday-on-ios.md): Get Started with 1SE on iOS
- [How to use Smart Fill](http://help.1se.co/en/articles/5447754-how-to-use-smart-fill.md): Smart-fill your snippets to get ahead with your 1SE project!
- [How to Use 1SE Rewind](http://help.1se.co/en/articles/4743208-how-to-use-1se-rewind.md): Expand your 1SE experience with throwback content.
- [How to Move 1SE to a New iPhone Using iCloud](http://help.1se.co/en/articles/1078582-how-to-move-1se-to-a-new-iphone-using-icloud.md): This is how you recover your 1SE and transfer to a new phone with an iCloud backup
- [How to Include the Location of Your Snippets](http://help.1se.co/en/articles/5359176-how-to-include-the-location-of-your-snippets.md): Automatically add the location of your 1SE snippets as a caption
- [How to Restore 1SE with iCloud](http://help.1se.co/en/articles/1132658-how-to-restore-1se-with-icloud.md): How can you recover your 1SE on a new device using iCloud
- [How to Access Your Shared Albums](http://help.1se.co/en/articles/5366132-how-to-access-your-shared-albums.md): Enabling access to Shared Albums in the iOS app
- [How to Change the Background of a Mash](http://help.1se.co/en/articles/4743265-how-to-change-the-background-of-a-mash.md): Choose from black, white, or blurred side-panels.
- [How to Zoom in on Snippets](http://help.1se.co/en/articles/3497695-how-to-zoom-in-on-snippets.md): Zoom in or out on your snippets when creating them
- [How To Use Context Menus](http://help.1se.co/en/articles/5083915-how-to-use-context-menus.md): Quickly access different snippet actions within your projects.
- [How to Set the App to Light or Dark Mode](http://help.1se.co/en/articles/5098427-how-to-set-the-app-to-light-or-dark-mode.md): How to change the app's color scheme to light or dark mode
- [How to Match Your Video to the beat of the Music](http://help.1se.co/en/articles/8205392-how-to-match-your-video-to-the-beat-of-the-music.md): Sync your mash to the rhythm of your background music
- [How to Add a Filter to your Mash](http://help.1se.co/en/articles/8226971-how-to-add-a-filter-to-your-mash.md): Add filters to your 1SE videos
- [How to set your Date/Caption placement](http://help.1se.co/en/articles/8226982-how-to-set-your-date-caption-placement.md): Format your mash for sharing on TikTok, Reels and other platforms
- [How to Use the Double Feature](http://help.1se.co/en/articles/8227069-how-to-use-the-double-feature.md): Combine snippets across two years captured on the same day
- [How to Optimize and Archive a Project](http://help.1se.co/en/articles/8596451-how-to-optimize-and-archive-a-project.md): Save storage space on your device without deleting 1SE projects
- [How to Export your Mash in 4K](http://help.1se.co/en/articles/8910487-how-to-export-your-mash-in-4k.md): Mash your 1SE video in 4K format
- [How to Use Core Memories](http://help.1se.co/en/articles/11826711-how-to-use-core-memories.md): Mark your most important memories
- [How to Use the Calendar Toggle](http://help.1se.co/en/articles/11833178-how-to-use-the-calendar-toggle.md): Switch your calendar project's layout
- [Quick Start Guide for 1 Second Everyday on Android](http://help.1se.co/en/articles/10290888-quick-start-guide-for-1-second-everyday-on-android.md): Get Started with 1SE on Android
- [How to Use Auto-Fill](http://help.1se.co/en/articles/4651545-how-to-use-auto-fill.md): Want to get a jump start on your 1SE? Auto-Fill your days!
- [How to Select & Use Faves](http://help.1se.co/en/articles/3413825-how-to-select-use-faves.md): Mark your favorite seconds with a star
- [How to Select & Use Faves With Multiple Snippets In A Day](http://help.1se.co/en/articles/2708025-how-to-select-use-faves-with-multiple-snippets-in-a-day.md): Pick your favorite seconds with a star

## Troubleshooting

- [The app crashes!](http://help.1se.co/en/articles/1885787-the-app-crashes.md): The app is not working correctly. How do I report a crash?
- [Quick fix for issues when uploading to WhatsApp, Instagram, Facebook, or YouTube.](http://help.1se.co/en/articles/966651-quick-fix-for-issues-when-uploading-to-whatsapp-instagram-facebook-or-youtube.md): How to fix incompatible codec when uploading 1SE mash video to other platforms.
- [Why doesn't 1SE support my video format?](http://help.1se.co/en/articles/1115774-why-doesn-t-1se-support-my-video-format.md): Are you trying to use a codec or unusual media file? This is for you.
- [What does "Error: Disk space is very low" mean?](http://help.1se.co/en/articles/3568170-what-does-error-disk-space-is-very-low-mean.md): I got an error saying that disk space is very low, what is it about?
- [Why does the calendar end?](http://help.1se.co/en/articles/1115463-why-does-the-calendar-end.md): There are no more days in my calendar! Is it over?
- [Why does my 1SE mash upload to Facebook with low quality?](http://help.1se.co/en/articles/1115323-why-does-my-1se-mash-upload-to-facebook-with-low-quality.md): Sometimes quality when sharing on Facebook can become pixelated or playback with low quality.
- [Help! I'm not receiving daily reminders from the app](http://help.1se.co/en/articles/3614061-help-i-m-not-receiving-daily-reminders-from-the-app.md): 1SE notifications are enabled and configured, but they don't come.
- [I lost my 1SE! How do I recover it?](http://help.1se.co/en/articles/1077295-i-lost-my-1se-how-do-i-recover-it.md): 1SE data is gone from my iPhone. Is there anything I can do?
- [Sign in with Apple isn't working](http://help.1se.co/en/articles/3691452-sign-in-with-apple-isn-t-working.md): What to do when trying to log in to 1SE with your Apple ID fails
- [Why are my snippets not displaying correctly?](http://help.1se.co/en/articles/2833373-why-are-my-snippets-not-displaying-correctly.md): What to do when your seconds are glitchy, getting stuck, skipped or not playing properly
- [What does "operation stopped" mean?](http://help.1se.co/en/articles/1885808-what-does-operation-stopped-mean.md): I keep getting the message "operation stopped" when trying to mash my video.
- [What does "missing required primary zone" mean?](http://help.1se.co/en/articles/1885694-what-does-missing-required-primary-zone-mean.md): I'm getting an error when trying to use iCloud content
- [Make sure 1SE has permission](http://help.1se.co/en/articles/2673915-make-sure-1se-has-permission.md): Your 1SE unable to save a video or can't see your videos or albums. Here's how to reset these permissions
- [How to Take Up Less Space with 1SE](http://help.1se.co/en/articles/1077417-how-to-take-up-less-space-with-1se.md): Running out of room on your phone? Try these steps.
- [When I tap on the "My Music" button nothing happens, is it a bug?](http://help.1se.co/en/articles/3570430-when-i-tap-on-the-my-music-button-nothing-happens-is-it-a-bug.md): The "My Music" button isn't working

## PRO FAQ

- [What's included in Pro?](http://help.1se.co/en/articles/2138873-what-s-included-in-pro.md): About our Pro Accounts
- [Are you giving a discount for previously paid users?](http://help.1se.co/en/articles/2138906-are-you-giving-a-discount-for-previously-paid-users.md)
- [I want to subscribe, but it's too expensive. Can I get hooked up with a discount?](http://help.1se.co/en/articles/2138908-i-want-to-subscribe-but-it-s-too-expensive-can-i-get-hooked-up-with-a-discount.md): 1SE Pro and 1SE Unlimited Backup discounts
- [Where can I subscribe to 1SE and how much does it cost?](http://help.1se.co/en/articles/2138875-where-can-i-subscribe-to-1se-and-how-much-does-it-cost.md): Subscribe to 1SE Pro or Unlimited Backup
- [How does a free trial work?](http://help.1se.co/en/articles/2142091-how-does-a-free-trial-work.md): About the 1SE Pro subscription free trial
- [I tried the trial before but didn’t get to really try it out. Can I get another trial?](http://help.1se.co/en/articles/2138915-i-tried-the-trial-before-but-didn-t-get-to-really-try-it-out-can-i-get-another-trial.md)
- [How do I cancel the Pro free trial?](http://help.1se.co/en/articles/2142111-how-do-i-cancel-the-pro-free-trial.md): Canceling the free trial
- [Can I pause my subscription?](http://help.1se.co/en/articles/2142123-can-i-pause-my-subscription.md): Suspend my subscription
- [How do I get a refund?](http://help.1se.co/en/articles/2142054-how-do-i-get-a-refund.md): I accidentally subscribed and want a refund.
- [My payment isn't going through or my card isn't working. What's going on?](http://help.1se.co/en/articles/2142050-my-payment-isn-t-going-through-or-my-card-isn-t-working-what-s-going-on.md): Payment not working
- [Am I being charged monthly or annually?](http://help.1se.co/en/articles/2365502-am-i-being-charged-monthly-or-annually.md): Find out if you're paying for a 1SE subscription.
- [How do I back up all my projects?](http://help.1se.co/en/articles/3312264-how-do-i-back-up-all-my-projects.md): Create a full security copy of all your 1SE data
- [Where is my 1SE Cloud data being stored?](http://help.1se.co/en/articles/2291260-where-is-my-1se-cloud-data-being-stored.md): 1SE Backup Storage
- [How do I know you can keep my data safe?](http://help.1se.co/en/articles/2138900-how-do-i-know-you-can-keep-my-data-safe.md): About data encryption
- [What happens to my snippets if I cancel my subscription?](http://help.1se.co/en/articles/2301109-what-happens-to-my-snippets-if-i-cancel-my-subscription.md): What happens to snippets after canceling Pro
- [What happens to my data if I cancel my subscription?](http://help.1se.co/en/articles/2138881-what-happens-to-my-data-if-i-cancel-my-subscription.md): Backups when canceling a subscription
- [If I subscribe to Pro will I be able to recover my snippets?](http://help.1se.co/en/articles/3028621-if-i-subscribe-to-pro-will-i-be-able-to-recover-my-snippets.md): Back up with Pro
- [How can I move my subscription from iOS to Android or vice versa?](http://help.1se.co/en/articles/3401398-how-can-i-move-my-subscription-from-ios-to-android-or-vice-versa.md): Transfer your Pro subscription from the App Store to the Google Play store
- [Can I transfer my subscription to another account?](http://help.1se.co/en/articles/2142125-can-i-transfer-my-subscription-to-another-account.md): Transferring a subscription
- [Can I share my 1SE videos with the stock music provided by the app?](http://help.1se.co/en/articles/2365445-can-i-share-my-1se-videos-with-the-stock-music-provided-by-the-app.md): Rights to share mashes with the tracks included in Pro
- [Why is my 1SE video receiving copyright claims?](http://help.1se.co/en/articles/2563134-why-is-my-1se-video-receiving-copyright-claims.md): My video is being flagged on social media. What can I do?
- [Why can't I use Spotify music on 1SE?](http://help.1se.co/en/articles/3163414-why-can-t-i-use-spotify-music-on-1se.md): Using tracks from Apple Music or Spotify in your 1SE videos.
- [Can I add multiple songs to my mash?](http://help.1se.co/en/articles/3176822-can-i-add-multiple-songs-to-my-mash.md): Adding several music tracks to the same video compilation
- [Will I pay more to keep my 1SE subscription if your prices increase?](http://help.1se.co/en/articles/5078995-will-i-pay-more-to-keep-my-1se-subscription-if-your-prices-increase.md): What happens if you're subscribed to 1SE and prices increase?
- [Why can't I see the backups I made months ago?](http://help.1se.co/en/articles/3630839-why-can-t-i-see-the-backups-i-made-months-ago.md): I want to restore from a 1SE backup I made months ago, but I can't find it.
- [How do I cancel my 1SE subscription on Stripe?](http://help.1se.co/en/articles/10600921-how-do-i-cancel-my-1se-subscription-on-stripe.md): Canceling a subscription to 1SE on Stripe.
- [Why doesn't my Apple ID show a 1SE subscription?](http://help.1se.co/en/articles/2142129-why-doesn-t-my-apple-id-show-a-1se-subscription.md): I can't see my 1SE subscription.
- [How do I share a Pro subscription using Apple's Family Sharing?](http://help.1se.co/en/articles/2142117-how-do-i-share-a-pro-subscription-using-apple-s-family-sharing.md): Learn how to enable Family Sharing for your 1SE Pro subscription.
- [Am I being charged twice?](http://help.1se.co/en/articles/3066880-am-i-being-charged-twice.md): Here's why you received two App Store receipts for your 1SE subscription.
- [I get an error when purchasing a 1SE subscription. What can I do?](http://help.1se.co/en/articles/3256070-i-get-an-error-when-purchasing-a-1se-subscription-what-can-i-do.md): "You're not allowed to start a subscription."
- [How do I cancel my 1SE subscription on iOS?](http://help.1se.co/en/articles/2142058-how-do-i-cancel-my-1se-subscription-on-ios.md): Requesting a cancellation on a 1SE subscription on Apple.
- [How do I gift a 1SE Pro subscription on iOS?](http://help.1se.co/en/articles/2138907-how-do-i-gift-a-1se-pro-subscription-on-ios.md): Purchasing 1SE Pro as a gift in the App Store.
- [How To Manage Your Subscription](http://help.1se.co/en/articles/9366264-how-to-manage-your-subscription.md): How to manage or change your subscription in 1SE
- [How do I cancel my 1SE subscription on Android?](http://help.1se.co/en/articles/3382022-how-do-i-cancel-my-1se-subscription-on-android.md): Requesting a cancellation & refund on a 1SE subscription on the Google Play Store.
- [How do I gift a 1SE subscription on Android?](http://help.1se.co/en/articles/3540968-how-do-i-gift-a-1se-subscription-on-android.md): Purchasing a 1SE subscription as a gift in the Google Play Store.

## FAQ

- [What is 1SE?](http://help.1se.co/en/articles/966670-what-is-1se.md): The 1 Second Everyday app
- [Why does 1SE ask for so many permissions?](http://help.1se.co/en/articles/1124037-why-does-1se-ask-for-so-many-permissions.md): How come 1SE asks for permissions or access to my phone?
- [How can I change the language of the app?](http://help.1se.co/en/articles/1885733-how-can-i-change-the-language-of-the-app.md): 中文, 한국어, Español, Deutsch, русский, Français, Português, Italiano, 日本語, Türk, العربية... ?
- [Why isn't there a desktop or web version of 1SE?](http://help.1se.co/en/articles/1115448-why-isn-t-there-a-desktop-or-web-version-of-1se.md): Wondering if you can use 1SE on your desktop or through a web browser?
- [Why isn't there a Windows version of 1SE?](http://help.1se.co/en/articles/1115431-why-isn-t-there-a-windows-version-of-1se.md): Looking for 1SE on a Windows device?
- [Can I use Live Photos to create snippets?](http://help.1se.co/en/articles/3067151-can-i-use-live-photos-to-create-snippets.md): Add Live Photos or Motion Photos to 1SE
- [Is there a fee for this app?](http://help.1se.co/en/articles/2701115-is-there-a-fee-for-this-app.md): What's the price to download 1SE?
- [Why don't you support beta versions of iOS or Android?](http://help.1se.co/en/articles/1115806-why-don-t-you-support-beta-versions-of-ios-or-android.md): 1SE is not working with my beta OS
- [I changed phones and my videos are not showing up, what can I do?](http://help.1se.co/en/articles/5164772-i-changed-phones-and-my-videos-are-not-showing-up-what-can-i-do.md): How to transfer 1SE projects from your old phone into a new one.
- [Can I use content from Google Photos in 1SE?](http://help.1se.co/en/articles/4453328-can-i-use-content-from-google-photos-in-1se.md): Add videos or photos stored in your Google Photos library to 1SE.
- [Freestyle vs. Freestyle Collab vs. Journal](http://help.1se.co/en/articles/1077034-freestyle-vs-freestyle-collab-vs-journal.md): The difference between the three project types.
- [Can I delete my videos after adding a snippet?](http://help.1se.co/en/articles/1114746-can-i-delete-my-videos-after-adding-a-snippet.md): Are your videos taking up a lot of space? Worried about deleting original videos?
- [How do I access the 1SE camera?](http://help.1se.co/en/articles/4694771-how-do-i-access-the-1se-camera.md): How to record videos from within the 1SE app.
- [Can I delete multiple snippets at once?](http://help.1se.co/en/articles/1115762-can-i-delete-multiple-snippets-at-once.md): How to delete your snippets in bulk.
- [Can I mash my video on a computer?](http://help.1se.co/en/articles/3098176-can-i-mash-my-video-on-a-computer.md): 1SE is taking too much space on my phone—can I make the video compilation on my computer?
- [If I mash my snippets now, will I be able to do it again later?](http://help.1se.co/en/articles/2979319-if-i-mash-my-snippets-now-will-i-be-able-to-do-it-again-later.md): Is mashing a definitive action?
- [Can I change the font of the captions on my snippets?](http://help.1se.co/en/articles/3085696-can-i-change-the-font-of-the-captions-on-my-snippets.md): Changing the font or color of the captions and dates.
- [How can I play my video?](http://help.1se.co/en/articles/4706342-how-can-i-play-my-video.md): How to watch your video before saving it.
- [How do I watch my entire movie?](http://help.1se.co/en/articles/4709700-how-do-i-watch-my-entire-movie.md): How to watch ALL of the snippets in a project.
- [What do the colors in the calendar mean?](http://help.1se.co/en/articles/3079211-what-do-the-colors-in-the-calendar-mean.md): Learn the reason behind the different colors in your calendar grid.
- [Who can see my 1SE videos?](http://help.1se.co/en/articles/2944679-who-can-see-my-1se-videos.md): What's shared on our social media accounts.
- [How can I opt-out of sharing analytics?](http://help.1se.co/en/articles/3724733-how-can-i-opt-out-of-sharing-analytics.md): Learn how to stop sharing analytics with 1SE.
- [Can 1SE be used on more than one device at a time?](http://help.1se.co/en/articles/2835487-can-1se-be-used-on-more-than-one-device-at-a-time.md): How to Sync Your 1SE Content Across Devices
- [What do the badges in my profile mean?](http://help.1se.co/en/articles/2935196-what-do-the-badges-in-my-profile-mean.md): Little confused on what "current snippet streak" means? Here are the answers!
- [Why am I being charged by 1s-e.com \(Adtranquility\)?](http://help.1se.co/en/articles/8344536-why-am-i-being-charged-by-1s-e-com-adtranquility.md): Information about Adtranquility charges
- [How To Enable Rewind Notification](http://help.1se.co/en/articles/5522643-how-to-enable-rewind-notification.md): Revisit your memories with 1SE Rewind notifications
- [How do I change the app's icon?](http://help.1se.co/en/articles/5101873-how-do-i-change-the-app-s-icon.md): Change the 1SE app icon on iOS
- [Can I use 1SE on my iPad?](http://help.1se.co/en/articles/2944757-can-i-use-1se-on-my-ipad.md): iPad version of 1SE
- [Is HDR video supported on 1SE for Android?](http://help.1se.co/en/articles/5101397-is-hdr-video-supported-on-1se-for-android.md): HDR videos on Android devices and Freestyle Collabs.
- [Why is the location not being added to my snippets?](http://help.1se.co/en/articles/3568191-why-is-the-location-not-being-added-to-my-snippets.md): Location is not automatically added to my snippets
- [How do I create a 1SE account using my Apple ID?](http://help.1se.co/en/articles/4239837-how-do-i-create-a-1se-account-using-my-apple-id.md): Sign up to 1SE using your Apple ID
- [How do I create a 1SE account using my Google account?](http://help.1se.co/en/articles/3381439-how-do-i-create-a-1se-account-using-my-google-account.md): Sign up to 1SE using Google
- [How do I create a 1SE account using my email address?](http://help.1se.co/en/articles/3384216-how-do-i-create-a-1se-account-using-my-email-address.md): Sign up to 1SE using your email address
- [I didn't receive the verification email, what can I do?](http://help.1se.co/en/articles/2830143-i-didn-t-receive-the-verification-email-what-can-i-do.md): How to get the link to verify your email address
- [If I create an account, will I lose all my current snippets?](http://help.1se.co/en/articles/2688852-if-i-create-an-account-will-i-lose-all-my-current-snippets.md)
- [Why can't I log in?](http://help.1se.co/en/articles/2301164-why-can-t-i-log-in.md): My password is not working
- [How do I change my name, birthday, email, or profile image?](http://help.1se.co/en/articles/2138695-how-do-i-change-my-name-birthday-email-or-profile-image.md): Edit your profile information or avatar
- [Can I merge a backup with my current content?](http://help.1se.co/en/articles/2365466-can-i-merge-a-backup-with-my-current-content.md): Can I backup the moments from my old phone and then restore them to my new phone on the same project I'm already working on?
- [What's the difference between 1SE Cloud backups & iCloud backups?](http://help.1se.co/en/articles/2301247-what-s-the-difference-between-1se-cloud-backups-icloud-backups.md): Can I still back up my data to iCloud?
- [If I sign in, will I lose all the seconds I’ve already logged?](http://help.1se.co/en/articles/12893851-if-i-sign-in-will-i-lose-all-the-seconds-i-ve-already-logged.md): I didn’t realize I’ve been using 1SE whilst not logged into my account. What will happen if I log in now?

## Requesting a Feature

- [How do I request a 1SE feature?](http://help.1se.co/en/articles/2138901-how-do-i-request-a-1se-feature.md): I want to request something I want to see in the 1SE app.

## General

- [Press Inquiries](http://help.1se.co/en/articles/3533684-press-inquiries.md): Grab the 1SE press kit here!
- [How Google Photos API Changes Will Affect 1SE Android Users](http://help.1se.co/en/articles/10058399-how-google-photos-api-changes-will-affect-1se-android-users.md): New Google Photos API Updates Will Change Your Photo Experience in 1SE for Android

## Privacy

- [How to Download Your Data](http://help.1se.co/en/articles/2463996-how-to-download-your-data.md): Here's how to send a request for portability of your personal data.
- [How to Access and Correct Your Personal Information](http://help.1se.co/en/articles/2466346-how-to-access-and-correct-your-personal-information.md): Here's how to send a request for rectification of your personal information.
- [How to Opt-out from Data Collection](http://help.1se.co/en/articles/5815388-how-to-opt-out-from-data-collection.md): Learn how to opt-out of personalized ads, cookies, and other data collection on 1SE
- [How to Delete Your Account](http://help.1se.co/en/articles/2466337-how-to-delete-your-account.md): This article goes into how to request erasure of your personal data
- [Inactivity and Account Deletion](http://help.1se.co/en/articles/8510962-inactivity-and-account-deletion.md): Why is my 1SE account being deleted?