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All CollectionsPRO FAQ
How do I get a refund?
How do I get a refund?

I accidentally subscribed and want a refund.

Silvia Burgos avatar
Written by Silvia Burgos
Updated over 2 months ago

Processing Refunds and Payments for 1SE Subscriptions

We don’t have access to your credit card information. Apple, Google, and Stripe process payments exclusively. If you are seeking a refund, please continue reading.

iOS

To request a refund from the App Store, use this link: http://reportaproblem.apple.com/.

Contact Apple's Customer Support directly at https://getsupport.apple.com/ > Billing & Subscriptions > Subscriptions & Purchases. Once there, you'll be given various options to contact Apple.

Android

To request a refund from the Google Play Store, use this link: https://support.google.com/googleplay/workflow/9813244.

Stripe

If you need to request a refund for a purchase made through Stripe, please contact our support team through the app's Settings > Contact Support.

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