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Android app not opening: "Your device does not support this version"
Android app not opening: "Your device does not support this version"

The app installed on your device is not recognized...

Silvia Burgos avatar
Written by Silvia Burgos
Updated over 3 months ago

Google Play Store Issue—Do Not Delete 1SE App to Prevent Data Loss

If you cannot open the Android app or are experiencing issues purchasing or using a subscription, this is due to problems we're experiencing with our Google Play Store account. We are actively working with Google to resolve them.

IMPORTANT!
Please do not delete the app from your device. Doing so will result in the permanent loss of your data unless you have a backup.


We will let you know as soon as the issue is fixed.

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