If you have a Pro subscription or are paying for our Unlimited Backup plan and made a backup before losing the phone, follow these steps to restore your data.
For iOS devices, immediately check your iCloud or iTunes for a backup that contains 1SE. You'll need to restore from this backup. Go to Settings > [your name] > iCloud > iCloud Backup to find a backup with 1SE.
VERY IMPORTANT: Logging into iCloud isn't the same as a backup. 1SE is NOT saved in your iCloud account. Only basic data like notes, mail, and contacts are available. You'll need to do a backup via iCloud or iTunes.
iCloud Backups
On your iPhone or iPad, go to Settings > [your name] > iCloud.
Tap iCloud Backup.
You see the devices with iCloud Backup turned on.
Tap the name of your device, then check to see if 1SE is enabled.
How to restore from iCloud
We know this can involve many steps, so we have created step-by-step guides to help with restoration.
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Tags: #recovery #disappear #retrieve #broken