Immediately check your iCloud or iTunes for a backup that contains 1SE. This backup is what you'd need to restore from. Go to Settings > [your name] > iCloud > iCloud Backup to find a backup with 1SE.

VERY IMPORTANT: Please keep in mind logging into iCloud isn't the same as an iCloud backup.
1SE is NOT saved in your iCloud account. Only basic data like notes, mail, and contacts are. You'll need to do a backup via iCloud or iTunes.

Not sure how to find this?

Here's a graphic for finding an iCloud backup with 1SE (iOS 13):

Found a backup but not sure how to restore?

We know this can involve a lot of steps and have created step by step guides and videos to help with restoring.

Here's a detailed article on restoring from iCloud

Here's a detailed article on restoring from iTunes


If you have a PRO membership, follow these steps to restore your data.
If you're on the Android app v2.0, we have a separate article on restoring.


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Tags: #recovery #disappear #retrieve #broken

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