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Inactivity and Account Deletion

When an inactive account is deleted, and how to keep it

Written by Silvia Burgos

1SE accounts that have had no activity for 18 months, and that hold neither an active subscription nor a 1SE Cloud Backup, are set for deletion. If you have a Pro subscription or a backup on our servers, your account isn't affected.

To prevent any inadvertent data loss, we’ll contact you a month and a week before the scheduled deletion, so you can sign back in to the app and keep your account. To find out which email address is linked to your account, tap on your profile in the app.

Deleting an inactive account doesn't touch the snippets in your app. If you uninstall the app, though, anything not backed up may be lost.

If you use more than one account, turn on backups for each: see How do I back up all my projects?

If you have any questions, reach out to us through the app's Settings > Contact Support.

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