When something isn't working, your logs let us see exactly what happened in the app. On iPhone, 1SE can send them to us in three taps; on Android, we send you an upload link when we need them.
On the iOS app
Open 1SE and tap Profile.
Tap the Settings (gear) icon.
Tap Contact Support, then Send Logs.
If the Mail app is set up on your iPhone, a new email to ios-logs@1se.co opens with your logs already attached. Add a line about what went wrong and tap Send. If Mail isn't set up, the share sheet opens instead: pick your email app and send the files to ios-logs@1se.co.
Important: after sending, open Mail and check that its Outbox is empty. Mail sometimes keeps a message with large attachments there without telling you. If your logs are in the Outbox, tap the message to resend it.
On the Android app
Android logs work differently, and there's no Send Logs button. Open Settings > Contact Support to message us from the app. If we need diagnostics, we'll send you a link that opens a screen in 1SE with a single Send report button; the report doesn't include any of your photos or videos.
That's it! Once your logs arrive, we'll pick the conversation up from there.