You've enabled daily reminders from 1SE on your device, but you're still not receiving them?
Here's how our daily reminders currently work:
Notifications arrive at a random time within a time window.
- Morning notification: 6 am - 10 am
- Afternoon notification: 11 am - 3 pm
- Evening: 4 pm - 8 pmReminders are disabled when you've created at least one snippet for the day.
For a given day, notifications are disabled as soon as at least one snippet is created. This works globally, across timelines. For example, given three Journal projects, one video in one project (the other two projects can remain empty) is sufficient to disable a reminder for that day.
Adding a clip to a day and removing it keeps the day marked for reminder removal.Reminders don’t show up anymore after a period of inactivity.
Reminder notifications stop if you don't open the app for 14 consecutive days.
For Android devices, check if battery optimization is enabled for the 1SE app. We've seen cases where all notifications are suppressed if the 1SE app is enabled for battery optimization:
Navigate to Settings > Apps.
Tap the Menu icon, then tap Special Access.
Tap Optimize battery usage.
Tap the Dropdown menu, then tap All.
Look for the 1SE app and toggle it off (if it's turned on).
If, after checking with this logic, your notifications still don't arrive, please contact us from the app's Settings > Contact Support. We're happy to help!