You've enabled daily reminders from 1SE on your iPhone or Android phone, but you're still not receiving them?
Here's how our daily reminders currently work:
Notifications arrive at a random time within a time window, and the windows differ by platform.
On iOS: Morning 6:00–11:59 am, Afternoon 12:00–4:59 pm, Evening 5:00–9:59 pm.
On Android: Morning 6:00–9:59 am, Afternoon 11:00 am–2:59 pm, Evening 4:00–7:59 pm.
An evening reminder that arrives at 9:15 pm on an iPhone is on time.
Reminders are disabled when you've created at least one snippet for the day. This works across projects: with three Journal projects, one snippet in any of them is enough to turn off that day's reminder. Adding a snippet to a day and removing it keeps the day marked for reminder removal.
Reminders stop after 14 consecutive days without opening the app.
For Android devices, check if battery optimization is enabled for the 1SE app. We've seen cases where all notifications are suppressed if the 1SE app is enabled for battery optimization:
Navigate to Settings > Apps.
Tap the Menu icon, then tap Special Access.
Tap Optimize battery usage.
Tap the Dropdown menu, then tap All.
Look for the 1SE app and toggle it off (if it's turned on).
If your notifications still don't arrive, please contact us from the app's Settings > Contact Support. We're happy to help!