Your 1SE account is vital to us, as it stores all the valuable memories you’ve accumulated over time, represented in seconds. Therefore, we want to ensure you can manage when your data is deleted from our servers. 1SE accounts that remain inactive for 18 months are set for deletion.
To prevent any inadvertent data loss, we’ll contact you a month and a week before the scheduled deletion, allowing you to log back into the app and reactivate your account. To find out which email address is linked to your account, tap on your profile in the app.
Even after an inactive account is erased from our servers, all your 1SE data within the app will stay intact. However, if you uninstall the app, any data that is not backed up may be lost.
We recognize how crucial your 1SE data is, so it’s essential to take measures to protect it. If you use multiple accounts, please enable auto-backup to secure your 1SE data.
If you have any questions, reach out to us through the app's Settings > Contact Support.