Troubleshooting

Technical tips and work arounds when using 1SE

Schoneck Shoaf avatar Jason Forest avatar Silvia Burgos avatar +1
19 articles in this collection
Written by Schoneck Shoaf, Jason Forest, Silvia Burgos and 1 other
iOS App

I lost my 1SE! How do I recover it?

Phone in the toilet, my kid deleted the app, moved to a new device...my 1SE is gone- is there anything I can do?
Jason Forest avatar
Written by Jason Forest
Updated over a week ago

Sign in with Apple isn't working

What to do when trying to log in to 1SE with your Apple ID fails
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Why are my snippets not displaying correctly?

What to do when your seconds are glitchy, getting stuck, skipped or not playing properly
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

What does "operation stopped" mean?

Why do I keep getting the message "operation stopped" when I'm trying to mash my video?
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Why do I keep getting an error message when the mash gets to 98%?

This is embarrassing, but I can't save this movie to your photo library.
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

What does "missing required primary zone" mean?

I'm getting an error when trying to use iCloud content
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Make sure 1SE has permission

Your 1SE unable to save a video or can't see your videos or albums. Here's how to reset these permissions
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Quickly adjust your camera's focus and exposure

Jason Forest avatar
Written by Jason Forest
Updated over a week ago

How to Take Up Less Space with 1SE

Running out of room on your phone? Try these steps.
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

My mash doesn't include all the videos it should, how can I fix it?

Mashed video not including old snippets
Marilyn García avatar
Written by Marilyn García
Updated over a week ago

When I tap on the "My Music" button nothing happens, is it a bug?

The "My Music" button isn't working
Marilyn García avatar
Written by Marilyn García
Updated over a week ago