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Troubleshooting
Troubleshooting
Technical tips and work arounds when using 1SE
+1
19 articles in this collection
Written by
Schoneck Shoaf,
Jason Forest,
Silvia Burgos
and 1 other
The app crashes!
The app is not working correctly. How do I report a crash?
Written by
Silvia Burgos
Updated over a week ago
Quick fix for issues when uploading to YouTube, Vimeo, or Facebook.
Written by
Silvia Burgos
Updated over a week ago
Why doesn't 1SE support my video format?
Are you trying to use a codec or unusual media file? This is for you.
Written by
Jason Forest
Updated over a week ago
What does "Error: Disk space is very low" mean?
I got an error saying that disk space is very low, what is it about?
Written by
Marilyn García
Updated over a week ago
Why are 1SE seconds low quality?
Are your snippets appearing low quality for no reason? Here could be the reason.
Written by
Schoneck Shoaf
Updated over a week ago
Why does the calendar end?
There's no more days in my calendar! Is it over?
Written by
Schoneck Shoaf
Updated over a week ago
Why does my 1SE mash upload to Facebook with low quality?
Sometimes quality when sharing on Facebook can become pixelated or playback with low quality.
Written by
Silvia Burgos
Updated over a week ago
Help! I'm not receiving daily reminders from the app
1SE notifications are enabled and configured, but they don't come.
Written by
Silvia Burgos
Updated over a week ago
iOS App
I lost my 1SE! How do I recover it?
Phone in the toilet, my kid deleted the app, moved to a new device...my 1SE is gone- is there anything I can do?
Written by
Jason Forest
Updated over a week ago
Sign in with Apple isn't working
What to do when trying to log in to 1SE with your Apple ID fails
Written by
Silvia Burgos
Updated over a week ago
Why are my snippets not displaying correctly?
What to do when your seconds are glitchy, getting stuck, skipped or not playing properly
Written by
Silvia Burgos
Updated over a week ago
What does "operation stopped" mean?
Why do I keep getting the message "operation stopped" when I'm trying to mash my video?
Written by
Silvia Burgos
Updated over a week ago
Why do I keep getting an error message when the mash gets to 98%?
This is embarrassing, but I can't save this movie to your photo library.
Written by
Silvia Burgos
Updated over a week ago
What does "missing required primary zone" mean?
I'm getting an error when trying to use iCloud content
Written by
Silvia Burgos
Updated over a week ago
Make sure 1SE has permission
Your 1SE unable to save a video or can't see your videos or albums. Here's how to reset these permissions
Written by
Silvia Burgos
Updated over a week ago
Quickly adjust your camera's focus and exposure
Written by
Jason Forest
Updated over a week ago
How to Take Up Less Space with 1SE
Running out of room on your phone? Try these steps.
Written by
Silvia Burgos
Updated over a week ago
My mash doesn't include all the videos it should, how can I fix it?
Mashed video not including old snippets
Written by
Marilyn García
Updated over a week ago
When I tap on the "My Music" button nothing happens, is it a bug?
The "My Music" button isn't working
Written by
Marilyn García
Updated over a week ago