Troubleshooting

The app crashes!

The app is not working correctly. How do I report a crash?

Written by Silvia Burgos
Updated over a week ago

Quick fix for issues when uploading to YouTube, Vimeo, or Facebook.

Written by Emily Volk
Updated over a week ago

Why doesn't 1SE support my video format?

Are you trying to use a codec or unusual media file? This is for you.

Written by Jason Forest
Updated over a week ago

What does "Error: Disk space is very low" mean?

I got an error saying that disk space is very low, what is it about?

Written by Marilyn García
Updated over a week ago

Why are 1SE seconds low quality?

Are your snippets appearing low quality for no reason? Here could be the reason.

Written by Schoneck Shoaf
Updated over a week ago

Why does the calendar end?

There's no more days in my calendar! Is it over?

Written by Schoneck Shoaf
Updated over a week ago

Why does my 1SE mash upload to Facebook with low quality?

Sometimes quality when sharing on Facebook can become pixelated or playback with low quality.

Written by Emily Volk
Updated over a week ago

Help! I'm not receiving daily reminders from the app

1SE notifications are enabled and configured, but they don't come.

Written by Silvia Burgos
Updated over a week ago

I lost my 1SE! How do I recover it?

Phone in the toilet, my kid deleted the app, moved to a new device...my 1SE is gone- is there anything I can do?

Written by Jason Forest
Updated over a week ago

Sign in with Apple isn't working

What to do when trying to log in to 1SE with your Apple ID fails

Written by Silvia Burgos
Updated over a week ago

Why are my snippets not displaying correctly?

What to do when your seconds are glitchy, getting stuck, skipped or not playing properly

Written by Silvia Burgos
Updated over a week ago

What does "operation stopped" mean?

Why do I keep getting the message "operation stopped" when I'm trying to mash my video?

Written by Silvia Burgos
Updated over a week ago

Why do I keep getting an error message when the mash gets to 98%?

This is embarrassing, but I can't save this movie to your photo library.

Written by Silvia Burgos
Updated over a week ago

What does "missing required primary zone" mean?

I'm getting an error when trying to use iCloud content

Written by Silvia Burgos
Updated over a week ago

Make sure 1SE has permission

Your 1SE unable to save a video or can't see your videos or albums. Here's how to reset these permissions

Written by Silvia Burgos
Updated over a week ago

Quickly adjust your camera's focus and exposure

Written by Jason Forest
Updated over a week ago

How to Take Up Less Space with 1SE

Running out of room on your phone? Try these steps.

Written by Emily Volk
Updated over a week ago

My mash doesn't include all the videos it should, how can I fix it?

Mashed video not including old snippets

Written by Marilyn García
Updated over a week ago

When I tap on the "My Music" button nothing happens, is it a bug?

The "My Music" button isn't working

Written by Marilyn García
Updated over a week ago