The app crashes!

The app is not working correctly. How do I report a crash?

Written by Silvia Burgos
Updated this week

Quick fix for issues when uploading to YouTube, Vimeo, or Facebook.

Written by Emily Volk
Updated over a week ago

Why doesn't 1SE support my video format?

Are you trying to use a codec or unusual media file? This is for you.

Written by Jason Forest
Updated over a week ago

Why are 1SE seconds low quality?

Are your snippets appearing low quality for no reason? Here could be the reason.

Written by Schoneck Shoaf
Updated over a week ago

Why does the calendar end?

Worried your 1SE is going to stop or run out of days?

Written by Schoneck Shoaf
Updated over a week ago

Why does my 1SE mash upload to Facebook with low quality?

Sometimes quality when sharing on Facebook can become pixelated or playback with low quality.

Written by Emily Volk
Updated over a week ago

Why does my compiled video have no sound?

My snippets have audio but when compiled there's no sound

Written by Marilyn García
Updated over a week ago

Syncing is taking too long

Nothing syncing or missing days with sync?

Written by Schoneck Shoaf
Updated over a week ago

Seconds Showing up Cut Off, Small, Enlarged or Stretched?

Here's how to fix those videos from WhatsApp, Snapchat, Facebook Messenger, GoPro cameras and other sources.

Written by Schoneck Shoaf
Updated over a week ago

Why is Compiling Failing?

Compiling your 1SE video isn't working or taking too long?

Written by Schoneck Shoaf
Updated over a week ago

Accidentally Deleted 1SE or Lost Your Android Phone?

Kid's deleted 1SE, dropped your phone in the toilet, or stolen phone? Here's how you recover it.

Written by Schoneck Shoaf
Updated over a week ago

Error Snippet Must be 1 Second Long

Getting a weird error even though your video is longer than a second?

Written by Schoneck Shoaf
Updated over a week ago

Don't want to use Google Drive for backup or log in with Google?

Why we use Google sign in and backup with Google Drive for 1SE.

Written by Schoneck Shoaf
Updated over a week ago

Can't Save a Second or the Thumbnail Only Saves?

Having trouble with your snippets being saved? Here's the work around.

Written by Schoneck Shoaf
Updated over a week ago

Getting an error with 1080p?

Unable to compile a video or use 1080p on an older phone?

Written by Schoneck Shoaf
Updated over a week ago

Why can't I use photos in Freestyle?

Trying to use a photo in a Freestyle project?

Written by Emily Volk
Updated over a week ago

I lost my 1SE! How do I recover it?

Phone in the toilet, my kid deleted the app, moved to a new device...my 1SE is gone- is there anything I can do?

Written by Jason Forest
Updated over a week ago

Move 1SE without Device Backup

How to manually move your 1SE files between iOS devices

Written by Jason Forest
Updated over a week ago

Why are my snippets are not displaying correctly?

What to do when your seconds are glitchy, getting stuck, skipped or not playing properly

Written by Silvia Burgos
Updated over a week ago

What does "operation stopped" mean?

Why do I keep getting the message "operation stopped" when I'm trying to mash my video?

Written by Silvia Burgos
Updated over a week ago

Why do I keep getting an error message when the mash gets to 98%?

This is embarrassing, but I can't save this movie to your photo library.

Written by Silvia Burgos
Updated yesterday

What does "missing required primary zone" mean?

I'm getting an error when trying to use iCloud content

Written by Silvia Burgos
Updated over a week ago

Make sure 1SE has permission

Your 1SE unable to save a video or can't see your videos or albums. Here's how to reset these permissions

Written by Marilyn García
Updated over a week ago

Quickly adjust your camera's focus and exposure

Written by Jason Forest
Updated over a week ago

Easily adjust the brightness of your videos

Written by Emily Volk
Updated over a week ago

How to Take Up Less Space with 1SE

Running out of room on your phone? Try these steps.

Written by Emily Volk
Updated over a week ago