Troubleshooting

Technical tips and work arounds when using 1SE

Schoneck Shoaf avatar Emily Volk avatar Jason Forest avatar +2
26 articles in this collection
Written by Schoneck Shoaf, Emily Volk, Jason Forest and 2 others
Android App

Why does my compiled video have no sound?

My snippets have audio but when compiled there's no sound
Marilyn García avatar
Written by Marilyn García
Updated over a week ago

Syncing is taking too long

Nothing syncing or missing days with sync?
Schoneck Shoaf avatar
Written by Schoneck Shoaf
Updated over a week ago

Seconds Showing up Cut Off, Small or Stretched?

Here's how to fix those videos from Whatsapp, Facebook Messenger, GoPro cameras and other sources.
Schoneck Shoaf avatar
Written by Schoneck Shoaf
Updated this week

Why is Compiling Failing?

Compiling your 1SE video isn't working or taking too long?
Schoneck Shoaf avatar
Written by Schoneck Shoaf
Updated over a week ago

Accidentally Deleted 1SE or Lost Your Android Phone?

Kid's deleted 1SE, dropped your phone in the toilet, or stolen phone? Here's how you recover it.
Schoneck Shoaf avatar
Written by Schoneck Shoaf
Updated over a week ago

Error Snippet Must be 1 Second Long

Getting a weird error even though your video is longer than a second?
Schoneck Shoaf avatar
Written by Schoneck Shoaf
Updated over a week ago

Don't want to use Google Drive for backup or log in with Google?

Why we use Google sign in and backup with Google Drive for 1SE.
Schoneck Shoaf avatar
Written by Schoneck Shoaf
Updated over a week ago

Can't Save a Second or the Thumbnail Only Saves?

Having trouble with your snippets being saved? Here's the work around.
Schoneck Shoaf avatar
Written by Schoneck Shoaf
Updated over a week ago

Getting an error with 1080p?

Unable to compile a video or use 1080p on an older phone?
Schoneck Shoaf avatar
Written by Schoneck Shoaf
Updated over a week ago

Why can't I use photos in Freestyle?

Trying to use a photo in a Freestyle project?
Emily Volk avatar
Written by Emily Volk
Updated over a week ago
iOS App

I lost my 1SE! How do I recover it?

Phone in the toilet, my kid deleted the app, moved to a new device...my 1SE is gone- is there anything I can do?
Jason Forest avatar
Written by Jason Forest
Updated over a week ago

Move 1SE without Device Backup

How to manually move your 1SE files between iOS devices
Jason Forest avatar
Written by Jason Forest
Updated over a week ago

Why are my snippets are not displaying correctly?

What to do when your seconds are glitchy, getting stuck, or not playing properly
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

What does "operation stopped" mean?

Why do I keep getting the message "operation stopped" when I'm trying to mash my video?
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Why do I keep getting an error message when the mash gets to 98%?

This is embarrassing, but I can't save this movie to your photo library.
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

What does "missing required primary zone" mean?

I'm getting an error when trying to use iCloud content
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Make sure 1SE has permission

Your 1SE unable to save a video or can't see your videos or albums. Here's how to reset these permissions
Marilyn García avatar
Written by Marilyn García
Updated over a week ago

Quickly adjust your camera's focus and exposure

Jason Forest avatar
Written by Jason Forest
Updated over a week ago

Easily adjust the brightness of your videos

Emily Volk avatar
Written by Emily Volk
Updated over a week ago

How to Take Up Less Space with 1SE

Running out of room on your phone? Try these steps.
Emily Volk avatar
Written by Emily Volk
Updated over a week ago