PRO FAQ

What's included in PRO?

About our PRO Accounts

Written by Silvia Burgos
Updated over a week ago

Is PRO available for Android?

PRO on Android

Written by Jon
Updated over a week ago

Why are you changing to a subscription?

Written by Silvia Burgos
Updated over a week ago

Are you giving a discount for previously paid users?

Written by Silvia Burgos
Updated over a week ago

I’m a poor student/single mom/aspiring musician and I love 1SE. Can I get hooked up with a discount?

Written by Silvia Burgos
Updated over a week ago

Where can I purchase PRO and how much does it cost?

How to subscribe to PRO

Written by Silvia Burgos
Updated over a week ago

How do I start my PRO trial?

Start your free PRO trial

Written by Marilyn García
Updated over a week ago

How does a free trial work?

About the PRO account free trial

Written by Silvia Burgos
Updated over a week ago

I tried the trial before but didn’t get to really try it out, can I get another trial?

Written by Silvia Burgos
Updated over a week ago

How to cancel the PRO free trial?

Canceling the free trial

Written by Silvia Burgos
Updated over a week ago

Can I pause my subscription?

Suspend my subscription

Written by Silvia Burgos
Updated over a week ago

How do I get a refund?

I want a refund

Written by Silvia Burgos
Updated over a week ago

My payment isn't going through or my card isn't working. What's going on?

Payment not working

Written by Silvia Burgos
Updated over a week ago

Am I being charged monthly/annually?

Find out if you're paying for a subscription service

Written by Silvia Burgos
Updated over a week ago

How do I back up all my projects?

Unlimited backups of all your timelines

Written by Silvia Burgos
Updated over a week ago

Where is my data being stored?

Where are 1SE backups stored?

Written by Silvia Burgos
Updated over a week ago

How do I know you can keep my data safe?

About data encryption

Written by Silvia Burgos
Updated over a week ago

What happens to my snippets if I cancel my subscription?

What happens to snippets after canceling PRO

Written by Silvia Burgos
Updated over a week ago

What happens to my data if I cancel my subscription?

Backups when canceling a subscription

Written by Silvia Burgos
Updated over a week ago

If I subscribe to PRO will I be able to recover my snippets?

Back up with PRO

Written by Marilyn García
Updated over a week ago

How can I move my subscription from iOS to Android or vice versa?

Transfer your PRO subscription from the App Store to the Google Play store

Written by Marilyn García
Updated over a week ago

Can I transfer my subscription to another account?

Transferring a subscription

Written by Silvia Burgos
Updated over a week ago

Can I share my 1SE videos with the stock music provided by the app?

Rights to share mashes with the tracks included in Pro

Written by Silvia Burgos
Updated over a week ago

Why is my 1SE video receiving copyright claims?

My video is being flagged on social media. What can I do?

Written by Marilyn García
Updated over a week ago

Why can't I use music from Spotify?

Using tracks from Apple Music or Spotify in your mashes

Written by Marilyn García
Updated over a week ago

Can I add multiple songs to my mashed video?

Add several music tracks to the same mash

Written by Marilyn García
Updated over a week ago

Why doesn't my Apple ID show the PRO subscription?

I can't see my subscription

Written by Silvia Burgos
Updated over a week ago

How do I share a Pro subscription using Apple's Family Sharing?

Learn how to enable Family Sharing for your 1SE Pro subscription.

Written by Silvia Burgos
Updated over a week ago

Am I being charged twice?

Did you receive two App Store receipts for your PRO subscription? Here's why.

Written by Marilyn García
Updated over a week ago

If your prices increase, will I have to pay more to keep my PRO subscription?

What happens if I'm an existing PRO customer and you increase the prices?

Written by Marilyn García
Updated over a week ago

I get an error when trying to purchase PRO, what can I do?

"You're not allowed to start a subscription", what does it mean?

Written by Marilyn García
Updated over a week ago

How do I cancel my subscription to 1SE on iOS?

Requesting for a cancellation on the Pro subscription on iTunes

Written by Silvia Burgos
Updated over a week ago

How do I gift a PRO subscription on iOS?

Purchasing PRO as a gift in the App Store

Written by Silvia Burgos
Updated over a week ago

How do I cancel my 1SE subscription on Android?

Requesting for a cancellation & refund on the Pro subscription on Google Play store

Written by Jon
Updated this week

How do I gift a PRO subscription on Android?

Purchasing PRO as a gift in the Google Play Store

Written by Silvia Burgos
Updated over a week ago