PRO FAQ

Common questions about our PRO subscription service

Silvia Burgos avatar Marilyn García avatar Jon avatar
34 articles in this collection
Written by Silvia Burgos, Marilyn García, and Jon

What's included in PRO?

About our PRO Accounts
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Is PRO available for Android?

PRO on Android
Jon avatar
Written by Jon
Updated over a week ago

Why are you changing to a subscription?

Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Are you giving a discount for previously paid users?

Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

I’m a poor student/single mom/aspiring musician and I love 1SE. Can I get hooked up with a discount?

Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Where can I purchase PRO and how much does it cost?

How to subscribe to PRO
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

How do I start my PRO trial?

Start your free PRO trial
Marilyn García avatar
Written by Marilyn García
Updated over a week ago

How does a free trial work?

About the PRO account free trial
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

I tried the trial before but didn’t get to really try it out, can I get another trial?

Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

How to cancel the PRO free trial?

Canceling the free trial
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Can I pause my subscription?

Suspend my subscription
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

How do I get a refund?

I want a refund
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

My payment isn't going through or my card isn't working. What's going on?

Payment not working
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Am I being charged monthly/annually?

Find out if you're paying for a subscription service
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

How do I back up all my projects?

Unlimited backups of all your timelines
Marilyn García avatar
Written by Marilyn García
Updated this week

Where is my data being stored?

Where are 1SE backups stored?
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

How do I know you can keep my data safe?

About data encryption
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

What happens to my snippets if I cancel my subscription?

What happens to snippets after canceling PRO
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

What happens to my data if I cancel my subscription?

Backups when canceling a subscription
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

If I subscribe to PRO will I be able to recover my snippets?

Back up with PRO
Marilyn García avatar
Written by Marilyn García
Updated over a week ago

How can I move my subscription from iOS to Android or vice versa?

Transfer your PRO subscription from the App Store to the Google Play store
Marilyn García avatar
Written by Marilyn García
Updated over a week ago

Can I transfer my subscription to another account?

Transferring a subscription
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Can I share my 1SE videos with the stock music provided by the app?

Rights to share mashes with the tracks included in Pro
Silvia Burgos avatar
Written by Silvia Burgos
Updated over a week ago

Why is my 1SE video receiving copyright claims?

My video is being flagged on social media. What can I do?
Marilyn García avatar
Written by Marilyn García
Updated over a week ago

Why can't I use music from Spotify?

Using tracks from Apple Music or Spotify in your mashes
Marilyn García avatar
Written by Marilyn García
Updated over a week ago

Can I add multiple songs to my mashed video?

Add several music tracks to the same mash
Marilyn García avatar
Written by Marilyn García
Updated over a week ago