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PRO FAQ
PRO FAQ
Common questions about our PRO subscription service
34 articles in this collection
Written by
Silvia Burgos,
Marilyn García,
and
Jon
What's included in Pro?
About our Pro Accounts
Written by
Silvia Burgos
Updated over a week ago
Is Pro available for Android?
Pro on Android
Written by
Jon
Updated over a week ago
Are you giving a discount for previously paid users?
Written by
Silvia Burgos
Updated over a week ago
I’m a poor student/single mom/aspiring musician and I love 1SE. Can I get hooked up with a discount?
Written by
Silvia Burgos
Updated over a week ago
Where can I purchase Pro and how much does it cost?
How to subscribe to Pro
Written by
Silvia Burgos
Updated over a week ago
How do I start my Pro trial?
Start your free Pro trial
Written by
Marilyn García
Updated over a week ago
How does a free trial work?
About the PRO account free trial
Written by
Silvia Burgos
Updated over a week ago
I tried the trial before but didn’t get to really try it out, can I get another trial?
Written by
Silvia Burgos
Updated over a week ago
How to cancel the Pro free trial?
Canceling the free trial
Written by
Silvia Burgos
Updated over a week ago
Can I pause my subscription?
Suspend my subscription
Written by
Silvia Burgos
Updated over a week ago
How do I get a refund?
I want a refund
Written by
Silvia Burgos
Updated over a week ago
My payment isn't going through or my card isn't working. What's going on?
Payment not working
Written by
Silvia Burgos
Updated over a week ago
Am I being charged monthly/annually?
Find out if you're paying for a subscription service
Written by
Silvia Burgos
Updated over a week ago
How do I back up all my projects?
Create a full security copy of all your 1SE data
Written by
Silvia Burgos
Updated over a week ago
Where is my data being stored?
Where are 1SE backups stored?
Written by
Silvia Burgos
Updated over a week ago
How do I know you can keep my data safe?
About data encryption
Written by
Silvia Burgos
Updated over a week ago
What happens to my snippets if I cancel my subscription?
What happens to snippets after canceling Pro
Written by
Silvia Burgos
Updated over a week ago
What happens to my data if I cancel my subscription?
Backups when canceling a subscription
Written by
Silvia Burgos
Updated over a week ago
If I subscribe to Pro will I be able to recover my snippets?
Back up with Pro
Written by
Marilyn García
Updated over a week ago
How can I move my subscription from iOS to Android or vice versa?
Transfer your Pro subscription from the App Store to the Google Play store
Written by
Marilyn García
Updated over a week ago
Can I transfer my subscription to another account?
Transferring a subscription
Written by
Silvia Burgos
Updated over a week ago
Can I share my 1SE videos with the stock music provided by the app?
Rights to share mashes with the tracks included in Pro
Written by
Silvia Burgos
Updated over a week ago
Why is my 1SE video receiving copyright claims?
My video is being flagged on social media. What can I do?
Written by
Marilyn García
Updated over a week ago
Why can't I use music from Spotify?
Using tracks from Apple Music or Spotify in your mashes
Written by
Marilyn García
Updated over a week ago
Can I add multiple songs to my mashed video?
Add several music tracks to the same mash
Written by
Marilyn García
Updated over a week ago
If your prices increase, will I have to pay more to keep my Pro subscription?
What happens if I'm an existing Pro customer and you increase the prices?
Written by
Marilyn García
Updated over a week ago
iTunes Subscription
Why doesn't my Apple ID show the PRO subscription?
I can't see my subscription
Written by
Silvia Burgos
Updated over a week ago
How do I share a Pro subscription using Apple's Family Sharing?
Learn how to enable Family Sharing for your 1SE Pro subscription.
Written by
Silvia Burgos
Updated over a week ago
Am I being charged twice?
Did you receive two App Store receipts for your PRO subscription? Here's why.
Written by
Marilyn García
Updated over a week ago
I get an error when trying to purchase Pro, what can I do?
"You're not allowed to start a subscription", what does it mean?
Written by
Marilyn García
Updated over a week ago
How do I cancel my subscription to 1SE on iOS?
Requesting for a cancellation on the Pro subscription on iTunes
Written by
Silvia Burgos
Updated over a week ago
How do I gift a Pro subscription on iOS?
Purchasing Pro as a gift in the App Store
Written by
Silvia Burgos
Updated over a week ago
Google Play Subscription
How do I cancel my 1SE subscription on Android?
Requesting for a cancellation & refund on the Pro subscription on Google Play store
Written by
Jon
Updated over a week ago
How do I gift a Pro subscription on Android?
Purchasing Pro as a gift in the Google Play Store
Written by
Silvia Burgos
Updated over a week ago