PRO FAQ
Common questions about our PRO subscription service
What's included in Pro?
Are you giving a discount for previously paid users?
I want to subscribe, but it's too expensive. Can I get hooked up with a discount?
Where can I subscribe to 1SE and how much does it cost?
How does a free trial work?
I tried the trial before but didn’t get to really try it out. Can I get another trial?
How do I cancel the Pro free trial?
Can I pause my subscription?
How do I get a refund?
My payment isn't going through or my card isn't working. What's going on?
Am I being charged monthly or annually?
How do I back up all my projects?
Where is my 1SE Cloud data being stored?
How do I know you can keep my data safe?
What happens to my snippets if I cancel my subscription?
What happens to my data if I cancel my subscription?
If I subscribe to Pro will I be able to recover my snippets?
How can I move my subscription from iOS to Android or vice versa?
Can I transfer my subscription to another account?
Can I share my 1SE videos with the stock music provided by the app?
Why is my 1SE video receiving copyright claims?
Why can't I use Spotify music on 1SE?
Can I add multiple songs to my mashed video?
Will I pay more to keep my 1SE subscription if your prices increase?
Why can't I see the backups I made months ago?
How do I cancel my 1SE subscription on Stripe?
Why doesn't my Apple ID show a 1SE subscription?
How do I share a Pro subscription using Apple's Family Sharing?
Am I being charged twice?
I get an error when purchasing a 1SE subscription. What can I do?
How do I cancel my 1SE subscription on iOS?
How do I gift a 1SE Pro subscription on iOS?
How To Manage Your Subscription