PRO FAQ

What's included in PRO?

About our PRO Accounts

Written by Silvia Burgos
Updated over a week ago

Is PRO available for Android?

PRO on Android

Written by Jon
Updated over a week ago

Why are you changing to a subscription?

Written by Silvia Burgos
Updated over a week ago

Are you giving a discount for previously paid users?

Written by Silvia Burgos
Updated over a week ago

I’m a poor student/single mom/aspiring musician and I love 1SE. Can I get hooked up with a discount?

Written by Silvia Burgos
Updated over a week ago

Where can I purchase PRO and how much does it cost?

How to subscribe to PRO

Written by Silvia Burgos
Updated over a week ago

How do I start my PRO trial?

Start your free PRO trial

Written by Marilyn García
Updated over a week ago

How does a free trial work?

About the PRO account free trial

Written by Silvia Burgos
Updated over a week ago

I tried the trial before but didn’t get to really try it out, can I get another trial?

Written by Silvia Burgos
Updated over a week ago

How to cancel the PRO free trial?

Canceling the free trial

Written by Silvia Burgos
Updated over a week ago

Can I pause my subscription?

Suspend my subscription

Written by Silvia Burgos
Updated over a week ago

How do I get a refund?

I want a refund

Written by Silvia Burgos
Updated over a week ago

My payment isn't going through or my card isn't working. What's going on?

Payment not working

Written by Silvia Burgos
Updated over a week ago

Am I being charged monthly/annually?

Find out if you're paying for a subscription service

Written by Silvia Burgos
Updated over a week ago

How do I back up all my projects?

Unlimited backups of all your timelines

Written by Marilyn García
Updated this week

Where is my data being stored?

Where are 1SE backups stored?

Written by Silvia Burgos
Updated over a week ago

How do I know you can keep my data safe?

About data encryption

Written by Silvia Burgos
Updated over a week ago

What happens to my snippets if I cancel my subscription?

What happens to snippets after canceling PRO

Written by Silvia Burgos
Updated over a week ago

What happens to my data if I cancel my subscription?

Backups when canceling a subscription

Written by Silvia Burgos
Updated over a week ago

If I subscribe to PRO will I be able to recover my snippets?

Back up with PRO

Written by Marilyn García
Updated over a week ago

How can I move my subscription from iOS to Android or vice versa?

Transfer your PRO subscription from the App Store to the Google Play store

Written by Marilyn García
Updated over a week ago

Can I transfer my subscription to another account?

Transferring a subscription

Written by Silvia Burgos
Updated over a week ago

Can I share my 1SE videos with the stock music provided by the app?

Rights to share mashes with the tracks included in Pro

Written by Silvia Burgos
Updated over a week ago

Why is my 1SE video receiving copyright claims?

My video is being flagged on social media. What can I do?

Written by Marilyn García
Updated over a week ago

Why can't I use music from Spotify?

Using tracks from Apple Music or Spotify in your mashes

Written by Marilyn García
Updated over a week ago

Can I add multiple songs to my mashed video?

Add several music tracks to the same mash

Written by Marilyn García
Updated over a week ago

Why doesn't my Apple ID show the PRO subscription?

I can't see my subscription

Written by Silvia Burgos
Updated over a week ago

Are subscriptions eligible for iTunes Family Sharing?

Subscriptions and Family Sharing

Written by Silvia Burgos
Updated over a week ago

Am I being charged twice?

Did you receive two App Store receipts for your PRO subscription? Here's why.

Written by Marilyn García
Updated over a week ago

I get an error when trying to purchase PRO, what can I do?

"You're not allowed to start a subscription", what does it mean?

Written by Marilyn García
Updated over a week ago

How do I cancel my subscription on iOS?

Requesting for a cancellation on the Pro subscription on iTunes

Written by Silvia Burgos
Updated over a week ago

How do I gift a PRO subscription on iOS?

Purchasing PRO as a gift in the App Store

Written by Silvia Burgos
Updated over a week ago

How do I gift a PRO subscription on Android?

Purchasing PRO as a gift in the Google Play Store

Written by Silvia Burgos
Updated over a week ago

How do I cancel my subscription on Android?

Requesting for a cancellation & refund on the Pro subscription on Google Play store

Written by Jon
Updated over a week ago