PRO FAQ

Common questions about our PRO subscription service

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26 articles in this collection
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What's included in PRO?

About PRO Accounts
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Updated over a week ago

Where can I purchase PRO and how much does it cost?

Subscribe to PRO
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Updated over a week ago

Why do I have to pay for PRO?

I've already payed for 1SE
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Where is my data being stored?

Where are 1SE backups stored?
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How do I back up all my projects?

Unlimited backups of all your timelines
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How do I know you can keep my data safe?

About data encryption
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I've subscribed to PRO. How do I request a feature?

I have a feature request for PRO
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Why are you changing to a subscription?

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Are you giving a discount for previously paid users?

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How do I gift a PRO subscription?

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Updated over a week ago

I’m a poor student/single mom/aspiring musician and I love 1SE. Can I get hooked up with a discount?

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Updated over a week ago

I tried the trial before but didn’t get to really try it out, can I get another trial?

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Updated over a week ago

Can I share my 1SE videos with the stock music provided by the app?

Rights to share mashes with the tracks included in Pro
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Is PRO available for Android?

PRO on Android
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iTunes Subscription

Why doesn't my Apple ID show the PRO subscription?

I can't see my subscription
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What happens to my snippets if I cancel my subscription?

What happens to snippets after canceling PRO
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Updated over a week ago

What happens to my data if I cancel my subscription?

Backups when canceling a subscription
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Updated over a week ago

Can I transfer my subscription to another account?

Transferring a subscription
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Can I pause my subscription?

Suspend my subscription
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Are subscriptions eligible for iTunes Family Sharing?

Subscriptions and Family Sharing
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Updated over a week ago

How to cancel iOS free trial through the iTunes App Store?

Canceling the free trial
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Written by Silvia Burgos
Updated over a week ago

How do I cancel my subscription?

Cancel PRO subscription
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Updated over a week ago

How does a free trial through iTunes work?

About the PRO account free trial
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Updated over a week ago

How do I get a refund?

I want a refund
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Am I being charged monthly/annually?

Find out if you're paying for a subscription service
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Updated over a week ago

My payment isn't going through or my card isn't working. What's going on?

AppStore payment not working
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Updated over a week ago